Wayward Weaves Shipping Policy (Online Purchases)
I carefully package and arrange delivery for each item personally. In the event that I am away from the studio for more than a week I will update my website to reflect this. If you order an item whilst I am away and there is likely to be any delay to the normal dispatch times, I will contact you to let you know when to expect delivery. If you require an item urgently, please contact me before purchasing and I will confirm the expected delivery time.
Orders within the UK
Orders from the rest of Europe
I carefully package and arrange delivery for each item personally. In the event that I am away from the studio for more than a week I will update my website to reflect this. If you order an item whilst I am away and there is likely to be any delay to the normal dispatch times, I will contact you to let you know when to expect delivery. If you require an item urgently, please contact me before purchasing and I will confirm the expected delivery time.
Orders within the UK
- Shipping rates are based on the value of the order and calculated automatically when you check out
- Items are also normally available for collection from my studio in Stroud - if you would prefer to do this then contact me and I will refund the postage charge
- Your order will be dispatched within one week, sooner whenever possible
- I usually use UPS's carbon-neutral next (estimated) working day service. For some destinations or smaller parcels I occasionally use an alternative courier or Royal Mail. If you have a preferred courier then please contact me before you buy and I will get you a quote
- You will receive an email confirming dispatch on the day your parcel is sent, including tracking details where available
- In the unlikely event that your item is lost or damaged during post, I will issue a full refund or replacement
Orders from the rest of Europe
- Please contact me at info@waywardweaves.co.uk before making an online purchase
- I will reply to discuss shipping options and provide you with an individual quote – I can normally find something quite reasonable for international postage
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